A study of the challenges and opportunities facing managers of the operational functions of business, the value added areas where resources are transformed into goods and services. The wide ranging implications and application of the concept of employee/team driven, customer-centered continuous improvement will be examined, as well as Total Quality Management principles and techniques such as process flow charting, Pareto analysis, fishbone charts, process control charts and process capability analysis. The study of Operations Management will involve some complexity as various quantitative management tools such as break-even analysis, forecasting; and linear programming optimization techniques are examined and applied